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Refunds

Your satisfaction is our first priority!

This is why you can always request a refund if there is anything wrong with your order.

You are eligible for Full Refund or Reshipment if the item came not as described, defective, broken or there are any other problems with the ordered items. Please, submit refund requests within 14 days after your order has been delivered by sending a message on the order page.

Returns & Exchanges

Returns are gladly accepted with the exception of personalized and custom orders. Please note that in such cases buyers are responsible for return shipping costs.
If for any reason you would like to return or exchange your product you must submit the request within 14 days of delivery after which you will be guided through the necessary steps.
Please do not send your purchase back until you’ve been authorized to do so.

Gemstone Quality

The formation of crystals takes thousands of years. During this time some imperfections may happen inevitably because of the numerous complex geological processes. This is why each gemstone is unique. It has a unique color tone, depth, crystal texture and feel. The actual color and texture of the stone may be slightly different from the one you see on the images. It is a natural feature and is taken as the default. These properties of the natural material itself are unavoidable and do not constitute quality problems.