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Your satisfaction is our number one priority!

This is why you can always request a refund if there is anything wrong with your order.

You are eligible for Full Refund or Reshipment if the item came not as described, defective, broken or there are any other problems with the ordered items. Please, submit refund requests within 14 days after your order has been delivered by sending a message on our contact us page.

Returns & Exchanges

We gladly accept returns with the exception of personalized and custom orders. Please note that in such cases buyers are responsible for return shipping costs.
If for any reason you would like to return or exchange your product you must contact us within 14 days of delivery and we will guide you through the steps.
Please do not send your purchase back to us until we authorize you to do so.

Gemstone Quality

The formation of crystals takes thousands of years. During this time some imperfections may happen inevitably because of the numerous complex geological processes. This is why each gemstone is unique. It has a unique color tone, depth, crystal texture and feel. The actual color and texture of the stone may be slightly different from the one you see on the images. It is a natural feature and is taken as the default. These properties of the natural material itself are unavoidable and do not constitute quality problems.